FREQUENTLY ASKED QUESTIONS
FAQs
Want to know more? Check our knowledge base for useful answers
My Account
You can fund your account by Bank wire transfer, Bitcoin, Ethereum, Litecoin, Altcoins, Neteller, Skrill, Perfect Money.
The funds will be available for trading immediately, once we receive a confirmation from payment system.
For security reasons, identification of the person is required for all withdrawals, regardless of the withdrawal amount.
For account without bonus: trader has to reach a 100% turnover from deposited amount, to claim for for withdrawal.
For account with bonus: trader has to reach 300% turnover from deposited amount, to claim for deposited amount and profit withdrawal. More details in "User agreement".
The minimal amount allowed for withdrawal is $50.
Supertradezone processes all withdrawal requests within 1 hour.
However verification may take longer time, if client didn't submit all requested documents in time.
Supertradezone doesn't withhold any taxes. However, as a customer, it is your responsibility to follow the taxes requirements in your jurisdiction.
Please email at info@supertradezone.com to request closing of your account. You will receive a confirmation when this request will be completed.
How to begin?
CFD - Contract for Difference.
CFD is type of financial asset which helps trader to gain and earn in a continuous way. By predicting the move of a currency, trader can choose to open BUY or SELL contract for any asset.
Binary options are a simple and potentially very profitable way to make money from short term movements on the market. By correctly predicting whether the price of an asset will go up or down, you can get a significant income in a continuous way.
Cryptocurrency is a digital currency, which functioning is based on blockchain techology. Physically currency doesn't exist, it exist only in virtuality.
The most popular cryptocurrencies are Bitcoin, Ethereum, Litecoin, Dash, Ripple. You can use these currencies to fund and trade.
The minimum deposit amount is 250$ (or �), and the maximum - 50000$ (or �).
There is no need to download something before you can start trading with Supertradezone. All you need to do is sign up and add funds into your account and you"ll be ready to start trading.
No, it is free to open an account with Supertradezone.
To sign up go to "Open an Account" and enter the required information.
Please make sure the data you submit is correct and up to date.
In the future it will simplify withdrawal process.
trading
To receive demo account access you need to fund your trading account and contact customer support to get an demo account credentials.
To trade binary options, simply fund your account and login into the platform. You will see binary options trading by default.
To start trading, choose CALL or PUT options depending on your forecast.
To start trading CFD, fund your account and login into the platform. On the top you'll be able to choose CFD trading tab and start trading CFD.
You can choose BUY or SELL options, depending on your market forecasts.
It"s not permitted to trade CFD, if total account loss is exceeding total amount of deposits on the account.
When trading CFD, if balance drops to the level of bonus, an automatic closing of all open trades takes place - Margin call.
Example: You deposited $1000 and got bonus of $1000. If the loss in your account equals to $1000, bonus is automatically withdrawn and open trades are closed.
Bonuses are eligible on all CFD trades and are awarded by Supertradezone up to 100%, based on your deposited amount. Bonuses are meant to give a trader an additional margin for maintaining positions and/or to open larger volume positions. With this statement client should understand, that Profit and Loss (PnL) always relates to client's Net balance, not Bonus amount.
Bonuses awarded by Supertradezone are not withdrawable or tradable separately.
The time is displayed based on Greenwich Time (GMT)
You can find payouts for different trading assets in the trading platform, on the right left side.
For example, you will see: EURUSD - 85%. That means if you will open trade with $100 investment, then in case of win you will receive $185 payout - $100 investment return and $85 of profit.
Copy trading service designed for novices and people who want to trade automatically without manual trades.
To get started, you need to fund your account and on the trading platform press Copy trading, then choose trader to copy from.
Margin call is account state when all your open trades will be automatically closed.
Margin call is triggered by 5% margin level (5% from free funds + opened positions margin).
For instance, you have $1000 on your balance and you open several positions.
In case your total floating profit/loss will reach -$950 (5% from free funds + opened positions margin), you margin call will be triggered.
You can double up your investment on chosen option. When you double up trade, you will get duplicate position - asset, direction, amount and expiry time will be the same, but open price will differ. New positions will be opened by current market price.
You can move option expiry time on next period (to current expiry time will be added one period).
Following conditions should be complied:
1. Opened position should be out of the money (not in profit).
2. Using rollover your investment amount will be increased on 30%. You need to have enough funds on balance.
3. Till option expiry time remaining >1/4 from chosen period.
You can close opened position before its expiry time if the position is in profit on 0.1% or more.
After position is closed, investment will be returned back to your balance.
